The SIS may raise any of the following alarms. Below are tables of their messages, types, instance IDs, levels, what raises and clears them, and examples.
- misconfigured/disabled
- misconfigured/continuing
- misconfigured/protocol
- misconfigured/network interface
- misconfigured/network interfaces
- misconfigured/routes
- misconfigured/default route
- activation/network interface
- activation/SIP
- licensing/consumption mode
- licensing/call class
- licensing/service class
- SIS reconfigured
- network properties reconfigured
- can’t connect
- external address
- external addresses
- audit failed
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Removing a SIS instance from the SLEE automatically clears any alarms on it. |
misconfigured/disabled
Alarm Message |
The SIS is misconfigured, operational functionality disabled |
|---|---|
Type |
misconfiguration |
Instance ID |
SIS |
Level |
CRITICAL |
Raised if… |
…the SIS instance is created with invalid basic configuration information. For example, the specified configuration profile does not exist, or the profile tables named in the configuration profile do not exist. |
Cleared if… |
…the configuration errors are resolved, and the new configuration information is successfully loaded. |
Example |
2011-09-30 12:30:01.000 Critical [rhino.facility.alarm.manager] Alarm 101:153983946943:0 [RAEntityNotification[entity=sis],misconfiguration,SIS] was raised at 2011-09-30 12:30:01.000 to level Critical
SIS is misconfigured, operational functionality disabled
|
misconfigured/continuing
Alarm Message |
The SIS is misconfigured, continuing operational functionality based on most recent valid configuration |
|---|---|
Type |
misconfiguration |
Instance ID |
SIS |
Level |
MINOR |
Raised if… |
…the user has changed the SIS resource adaptor entity configuration properties, or has requested the SIS reload its configuration information, and that configuration information is invalid. For example, the specified configuration profile does not exist, or the profile tables named in the configuration profile do not exist. |
Cleared if… |
…the configuration errors are resolved, and the new configuration information is successfully loaded. |
Example |
2011-09-30 12:30:01.000 Minor [rhino.facility.alarm.manager] Alarm 101:153983946943:1 [RAEntityNotification[entity=sis],misconfiguration,SIS] was raised at 2011-09-30 12:30:01.000 to level Minor
SIS is misconfigured, continuing operational functionality based on most recent valid configuration
|
misconfigured/protocol
Alarm Message |
Unable to load network adaptor protocol |
|---|---|
Type |
misconfiguration |
Instance ID |
protocol._name_ |
Level |
CRITICAL |
Raised if… |
…the SIS cannot load and initialise an enabled protocol. This typically indicates a build-time packaging problem, which should be reported to Metaswitch. |
Example |
2011-09-30 12:30:01.000 Critical [rhino.facility.alarm.manager] Alarm 101:153983946950:1 [RAEntityNotification[entity=sis],misconfiguration,protocol.cap_v2] was raised at 2011-09-30 12:30:01.000 to level Critical
Unable to load network adaptor protocol
|
misconfigured/network interface
Alarm Message |
Failed to create network interface name |
|---|---|
Type |
misconfiguration |
Instance ID |
network-interface._name_ |
Level |
MAJOR |
Raised if… |
…a CGIN network interface could not be created, probably due to a misconfiguration. |
Cleared if… |
…the configuration errors are resolved, and the network interface can be created successfully. |
Example |
2011-09-30 12:30:01.000 Major [rhino.facility.alarm.manager] Alarm 101:153983946951:1 [RAEntityNotification[entity=sis],misconfiguration,network-interface.default] was raised at 2011-09-30 12:30:01.000 to level Major
Failed to create network interface default
|
misconfigured/network interfaces
Alarm Message |
No network interfaces are enabled |
|---|---|
Type |
misconfiguration |
Instance ID |
network-interfaces |
Level |
CRITICAL |
Raised if… |
…the SIS instance is activated when no network interfaces have been enabled. |
Cleared if… |
…the SIS instance is deactivated. |
Example |
2011-09-30 12:30:01.000 Critical [rhino.facility.alarm.manager] Alarm 101:153983946945:1 [RAEntityNotification[entity=sis],misconfiguration,network-interfaces] was raised at 2011-09-30 12:30:01.000 to level Critical
No network interfaces are enabled
|
misconfigured/routes
Alarm Message |
No network routes are defined |
|---|---|
Type |
misconfiguration |
Instance ID |
network-routes |
Level |
CRITICAL |
Raised if… |
…no network routes have been configured. |
Cleared if… |
…at least one network route is configured. |
Example |
2011-09-30 12:30:01.000 Critical [rhino.facility.alarm.manager] Alarm 101:153983946944:1 [RAEntityNotification[entity=sis],misconfiguration,network-routes] was raised at 2011-09-30 12:30:01.000 to level Critical
No network routes are defined
|
misconfigured/default route
Alarm Message |
No default route configured |
|---|---|
Type |
misconfiguration |
Instance ID |
network-routes |
Level |
WARNING |
Raised if… |
…more than one network interface is enabled, and no default network route has been configured. |
Cleared if… |
…a default route is configured, or all but one enabled network interface are disabled. |
Example |
2011-09-30 12:30:01.000 Warning [rhino.facility.alarm.manager] Alarm 101:153983946944:1 [RAEntityNotification[entity=sis],misconfiguration,network-routes] was raised at 2011-09-30 12:30:01.000 to level Warning
No default route configured
|
activation/network interface
Alarm Message |
Failed to activate network interface name |
|---|---|
Type |
activation-failed |
Instance ID |
network-interface._name_ |
Level |
CRITICAL |
Raised if… |
…a CGIN network interface could not be activated, probably due to a misconfiguration. |
Cleared if… |
…the configuration errors are resolved, and the network interface can be activated successfully. |
Example |
2011-09-30 12:30:01.000 Critical [rhino.facility.alarm.manager] Alarm 101:153983946943:3 [RAEntityNotification[entity=sis],activation-failed,network-interface.default] was raised at 2011-09-30 12:30:01.000 to level Critical
Failed to activate network interface default
|
activation/SIP
Alarm Message |
Failed to start SIP stack |
|---|---|
Type |
activation-failed |
Instance ID |
network-adaptor |
Level |
CRITICAL |
Raised if… |
…the SIP stack could not be started, probably due to a misconfiguration. |
Cleared if… |
…the configuration errors are resolved, and the stack can be started successfully. |
Example |
2011-09-30 12:30:01.000 Critical [rhino.facility.alarm.manager] Alarm 101:153983946943:3 [RAEntityNotification[entity=sis],activation-failed,network-adaptor] was raised at 2011-09-30 12:30:01.000 to level Critical
Failed to start SIP stack
|
licensing/consumption mode
Alarm Message |
No consumption mode license installed — all incoming dialogs will being rejected |
|---|---|
Type |
licensing |
Instance ID |
consumption-mode |
Level |
CRITICAL |
Raised if… |
…a SIS-IN instance is activated, or a dialog is received from the network while already active, without a valid consumption mode license being available. |
Cleared if… |
…the SIS-IN instance is deactivated, or a dialog is received from the network and a valid consumption mode license is subsequently found. |
Example |
2011-09-30 12:30:01.000 Critical [rhino.facility.alarm.manager] Alarm 101:153983946947:1 [RAEntityNotification[entity=sis],licensing,consumption-mode] was raised at 2011-09-30 12:30:01.000 to level Critical
No consumption mode license installed - all incoming dialogs will being rejected
|
licensing/call class
Alarm Message |
No valid license providing the function-name function is installed — call-class-name dialogs will be rejected |
|---|---|
Type |
licensing |
Instance ID |
call-class.voice or call-class.sms |
Level |
MAJOR |
Raised if… |
…a dialog is received from the network by a SIS-IN instance without a valid corresponding enabler license being available. |
Cleared if… |
…the SIS-IN instance is deactivated, or a dialog of the same call class is received from the network and a valid corresponding enabler license is subsequently found. |
Example |
2011-09-30 12:30:01.000 Major [rhino.facility.alarm.manager] Alarm 101:153983946947:2 [RAEntityNotification[entity=sis],licensing,call-class.voice] was raised at 2011-09-30 12:30:01.000 to level Major
No valid license providing the Rhino-SIS-IN-Voice function is installed - voice dialogs will be rejected
|
licensing/service class
Alarm Message |
No valid license providing the function-name function is installed — service-class-name services cannot be invoked |
|---|---|
Type |
licensing |
Instance ID |
service.local or service.external |
Level |
MAJOR |
Raised if… |
…a composition attempts to invoke a local or external service, but a corresponding enabler license for that class of service is not available. |
Cleared if… |
…the SIS instance is deactivated, or a composition attempts to invoke the same class of service (local or external) and a valid corresponding enabler license is subsequently found. |
Example |
2011-09-30 12:30:01.000 Major [rhino.facility.alarm.manager] Alarm 101:153983946947:3 [RAEntityNotification[entity=sis],licensing,service.external] was raised at 2011-09-30 12:30:01.000 to level Major
No valid license providing the Rhino-SIS-SIP-External-Service function is installed - external services cannot be invoked
|
SIS reconfigured
Alarm Message |
Configuration changes made to the property-name property will not take effect until the SIS is deactivated and reactivated |
|---|---|
Type |
active-reconfiguration |
Instance ID |
SIS |
Level |
WARNING |
Raised if… |
…SIS resource adaptor entity configuration properties that do not support active reconfiguration have been changed (see Reconfiguring a SIS Instance). The SIS instance must be deactivated and reactivated for changes to configuration properties not supporting active reconfiguration to take effect. |
Cleared if… |
…the SIS instance is deactivated, and when it returns to the INACTIVE state. |
Example |
2011-09-30 12:30:01.000 Warning [rhino.facility.alarm.manager] Alarm 101:153983946943:4 [RAEntityNotification[entity=sis],active-reconfiguration,SIS] was raised at 2011-09-30 12:30:01.000 to level Warning
Configuration changes made to the SISWorkerQueueSize property will not take effect until the SIS is deactivated and reactivated
|
network properties reconfigured
Alarm Message |
Configuration changes made to the protocol support, network interfaces, or routing table will not take effect until the SIS is deactivated and reactivated or Configuration changes made to network interfaces or routing table will not take effect until the SIS is deactivated and reactivated |
|---|---|
Type |
active-reconfiguration |
Instance ID |
network-interfaces |
Level |
WARNING |
Raised if… |
…SIS resource adaptor entity configuration properties related to enabled protocols, network interface properties for which the SIS does not support active reconfiguration, or the network routing table have been changed while the SIS instance is active (see Reconfiguring a SIS Instance). The SIS instance must be deactivated and reactivated for changes to configuration properties not supporting active reconfiguration to take effect. |
Cleared if… |
…the SIS instance is deactivated, and when it returns to the INACTIVE state. |
Example |
2011-09-30 12:30:01.000 Warning [rhino.facility.alarm.manager] Alarm 101:153983946945:5 [RAEntityNotification[entity=sis],active-reconfiguration,network-interfaces] was raised at 2011-09-30 12:30:01.000 to level Warning
Configuration changes made to the protocol support, network interfaces, or routing table will not take effect until the SIS is deactivated and reactivated
|
can’t connect
Alarm Message |
Lost connection to backend host:port |
|---|---|
Type |
noconnection |
Instance ID |
_host:port_ of backend |
Level |
MAJOR |
Raised if… |
…the SIS instance cannot establish a connection to a suitable backend process at the specified host and port address, or if an existing connection is lost at any time. |
Cleared if… |
…a connection to a suitable backend process at the specified host and port address can be (re)established. |
Example |
2011-09-30 12:30:01.000 Major [rhino.facility.alarm.manager] Alarm 101:153983946945:6 [RAEntityNotification[entity=sis],noconnection,signalware:10222] was raised at 2011-09-30 12:30:01.000 to level Major
Lost connection to backend signalware:10222
|
external address
Alarm Message |
Address address in external platform external-platform-name has failed |
|---|---|
Type |
externalplatform |
Instance ID |
_external platform name_/_address_ |
Level |
MINOR |
Raised if… |
…an external address of an external platform has failed. |
Cleared if… |
…the external address is detected to have recovered. |
Example |
2011-09-30 12:30:01.000 Minor [rhino.facility.alarm.manager] Alarm 101:153983946945:7 [RAEntityNotification[entity=sis],externalplatform,VPN/SccpAddress[type=c7,ri=pcssn,pc=2,ssn=166]] was raised at 2011-09-30 12:30:01.000 to level Minor
Address SccpAddress[type=c7,ri=pcssn,pc=2,ssn=166] in external platform VPN has failed
|
external addresses
Alarm Message |
ALL addresses in external platform external-platform-name have failed |
|---|---|
Type |
externalplatform |
Instance ID |
_external platform name_ |
Level |
MAJOR |
Raised if… |
…all external addresses of an external platform have failed. |
Cleared if… |
…at least one external address of the external platform is detected to have recovered. |
Example |
2011-09-30 12:30:01.000 Major [rhino.facility.alarm.manager] Alarm 101:153983946945:8 [RAEntityNotification[entity=sis],externalplatform,VPN] was raised at 2011-09-30 12:30:01.000 to level Major
ALL addresses in external platform VPN have failed
|
audit failed
Alarm Message |
Audit failed. To clear this alarm, check SIS configuration and retry audit. |
|---|---|
Type |
sis.audit |
Instance ID |
_n/a_ |
Level |
WARNING |
Raised if… |
…an audit failed. |
Cleared if… |
…a subsequent audit passes successfully. |
Example |
2011-09-30 12:30:01.000 Warning [rhino.facility.alarm.manager] Alarm 101:153983946945:9 [RAEntityNotification[entity=sis],sis.audit,] was raised at 2011-09-30 12:30:01.000 to level Warning
Audit failed. To clear this alarm, check SIS configuration and retry audit.
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