misconfigured/disabled

Alarm Message

The SIS is misconfigured, operational functionality disabled

Type

 misconfiguration

Instance ID

 SIS

Level

 CRITICAL

Raised if…​

…​the SIS instance is created with invalid basic configuration information. For example, the specified configuration profile does not exist, or the profile tables named in the configuration profile do not exist.

Cleared if…​

…​the configuration errors are resolved, and the new configuration information is successfully loaded.

Example

2011-09-30 12:30:01.000  Critical [rhino.facility.alarm.manager]  Alarm 101:153983946943:0 [RAEntityNotification[entity=sis],misconfiguration,SIS] was raised at 2011-09-30 12:30:01.000 to level Critical
        SIS is misconfigured, operational functionality disabled

misconfigured/continuing

Alarm Message

The SIS is misconfigured, continuing operational functionality based on most recent valid configuration

Type

 misconfiguration

Instance ID

 SIS

Level

 MINOR

Raised if…​

…​the user has changed the SIS resource adaptor entity configuration properties, or has requested the SIS reload its configuration information, and that configuration information is invalid. For example, the specified configuration profile does not exist, or the profile tables named in the configuration profile do not exist.

Cleared if…​

…​the configuration errors are resolved, and the new configuration information is successfully loaded.

Example

2011-09-30 12:30:01.000  Minor   [rhino.facility.alarm.manager]  Alarm 101:153983946943:1 [RAEntityNotification[entity=sis],misconfiguration,SIS] was raised at 2011-09-30 12:30:01.000 to level Minor
        SIS is misconfigured, continuing operational functionality based on most recent valid configuration

misconfigured/protocol

Alarm Message

Unable to load network adaptor protocol

Type

 misconfiguration

Instance ID

 protocol._name_

Level

 CRITICAL

Raised if…​

…​the SIS cannot load and initialise an enabled protocol. This typically indicates a build-time packaging problem, which should be reported to Metaswitch.

Example

2011-09-30 12:30:01.000  Critical [rhino.facility.alarm.manager]  Alarm 101:153983946950:1 [RAEntityNotification[entity=sis],misconfiguration,protocol.cap_v2] was raised at 2011-09-30 12:30:01.000 to level Critical
        Unable to load network adaptor protocol

misconfigured/network interface

Alarm Message

Failed to create network interface name

Type

 misconfiguration

Instance ID

 network-interface._name_

Level

 MAJOR

Raised if…​

…​a CGIN network interface could not be created, probably due to a misconfiguration.

Cleared if…​

…​the configuration errors are resolved, and the network interface can be created successfully.

Example

2011-09-30 12:30:01.000  Major   [rhino.facility.alarm.manager]  Alarm 101:153983946951:1 [RAEntityNotification[entity=sis],misconfiguration,network-interface.default] was raised at 2011-09-30 12:30:01.000 to level Major
        Failed to create network interface default

misconfigured/network interfaces

Alarm Message

No network interfaces are enabled

Type

 misconfiguration

Instance ID

 network-interfaces

Level

 CRITICAL

Raised if…​

…​the SIS instance is activated when no network interfaces have been enabled.

Cleared if…​

…​the SIS instance is deactivated.

Example

2011-09-30 12:30:01.000  Critical [rhino.facility.alarm.manager]  Alarm 101:153983946945:1 [RAEntityNotification[entity=sis],misconfiguration,network-interfaces] was raised at 2011-09-30 12:30:01.000 to level Critical
        No network interfaces are enabled

misconfigured/routes

Alarm Message

No network routes are defined

Type

 misconfiguration

Instance ID

 network-routes

Level

 CRITICAL

Raised if…​

…​no network routes have been configured.

Cleared if…​

…​at least one network route is configured.

Example

2011-09-30 12:30:01.000  Critical [rhino.facility.alarm.manager]  Alarm 101:153983946944:1 [RAEntityNotification[entity=sis],misconfiguration,network-routes] was raised at 2011-09-30 12:30:01.000 to level Critical
        No network routes are defined

misconfigured/default route

Alarm Message

No default route configured

Type

 misconfiguration

Instance ID

 network-routes

Level

 WARNING

Raised if…​

…​more than one network interface is enabled, and no default network route has been configured.

Cleared if…​

…​a default route is configured, or all but one enabled network interface are disabled.

Example

2011-09-30 12:30:01.000  Warning [rhino.facility.alarm.manager]  Alarm 101:153983946944:1 [RAEntityNotification[entity=sis],misconfiguration,network-routes] was raised at 2011-09-30 12:30:01.000 to level Warning
        No default route configured

activation/network interface

Alarm Message

Failed to activate network interface name

Type

 activation-failed

Instance ID

 network-interface._name_

Level

 CRITICAL

Raised if…​

…​a CGIN network interface could not be activated, probably due to a misconfiguration.

Cleared if…​

…​the configuration errors are resolved, and the network interface can be activated successfully.

Example

2011-09-30 12:30:01.000  Critical [rhino.facility.alarm.manager]  Alarm 101:153983946943:3 [RAEntityNotification[entity=sis],activation-failed,network-interface.default] was raised at 2011-09-30 12:30:01.000 to level Critical
        Failed to activate network interface default

activation/SIP

Alarm Message

Failed to start SIP stack

Type

 activation-failed

Instance ID

 network-adaptor

Level

 CRITICAL

Raised if…​

…​the SIP stack could not be started, probably due to a misconfiguration.

Cleared if…​

…​the configuration errors are resolved, and the stack can be started successfully.

Example

2011-09-30 12:30:01.000  Critical [rhino.facility.alarm.manager]  Alarm 101:153983946943:3 [RAEntityNotification[entity=sis],activation-failed,network-adaptor] was raised at 2011-09-30 12:30:01.000 to level Critical
        Failed to start SIP stack

licensing/consumption mode

Alarm Message

No consumption mode license installed — all incoming dialogs will being rejected

Type

 licensing

Instance ID

 consumption-mode

Level

 CRITICAL

Raised if…​

…​a SIS-IN instance is activated, or a dialog is received from the network while already active, without a valid consumption mode license being available.

Cleared if…​

…​the SIS-IN instance is deactivated, or a dialog is received from the network and a valid consumption mode license is subsequently found.

Example

2011-09-30 12:30:01.000  Critical [rhino.facility.alarm.manager]  Alarm 101:153983946947:1 [RAEntityNotification[entity=sis],licensing,consumption-mode] was raised at 2011-09-30 12:30:01.000 to level Critical
        No consumption mode license installed - all incoming dialogs will being rejected

licensing/call class

Alarm Message

No valid license providing the function-name function is installed — call-class-name dialogs will be rejected

Type

 licensing

Instance ID

 call-class.voice or call-class.sms

Level

 MAJOR

Raised if…​

…​a dialog is received from the network by a SIS-IN instance without a valid corresponding enabler license being available.

Cleared if…​

…​the SIS-IN instance is deactivated, or a dialog of the same call class is received from the network and a valid corresponding enabler license is subsequently found.

Example

2011-09-30 12:30:01.000  Major [rhino.facility.alarm.manager]  Alarm 101:153983946947:2 [RAEntityNotification[entity=sis],licensing,call-class.voice] was raised at 2011-09-30 12:30:01.000 to level Major
        No valid license providing the Rhino-SIS-IN-Voice function is installed - voice dialogs will be rejected

licensing/service class

Alarm Message

No valid license providing the function-name function is installed — service-class-name services cannot be invoked

Type

 licensing

Instance ID

 service.local or service.external

Level

 MAJOR

Raised if…​

…​a composition attempts to invoke a local or external service, but a corresponding enabler license for that class of service is not available.

Cleared if…​

…​the SIS instance is deactivated, or a composition attempts to invoke the same class of service (local or external) and a valid corresponding enabler license is subsequently found.

Example

2011-09-30 12:30:01.000  Major [rhino.facility.alarm.manager]  Alarm 101:153983946947:3 [RAEntityNotification[entity=sis],licensing,service.external] was raised at 2011-09-30 12:30:01.000 to level Major
        No valid license providing the Rhino-SIS-SIP-External-Service function is installed - external services cannot be invoked

SIS reconfigured

Alarm Message

Configuration changes made to the property-name property will not take effect until the SIS is deactivated and reactivated

Type

 active-reconfiguration

Instance ID

 SIS

Level

 WARNING

Raised if…​

…​SIS resource adaptor entity configuration properties that do not support active reconfiguration have been changed (see Reconfiguring a SIS Instance). The SIS instance must be deactivated and reactivated for changes to configuration properties not supporting active reconfiguration to take effect.

Cleared if…​

…​the SIS instance is deactivated, and when it returns to the INACTIVE state.

Example

2011-09-30 12:30:01.000  Warning [rhino.facility.alarm.manager]  Alarm 101:153983946943:4 [RAEntityNotification[entity=sis],active-reconfiguration,SIS] was raised at 2011-09-30 12:30:01.000 to level Warning
        Configuration changes made to the SISWorkerQueueSize property will not take effect until the SIS is deactivated and reactivated

network properties reconfigured

Alarm Message

Configuration changes made to the protocol support, network interfaces, or routing table will not take effect until the SIS is deactivated and reactivated

or

Configuration changes made to network interfaces or routing table will not take effect until the SIS is deactivated and reactivated

Type

 active-reconfiguration

Instance ID

 network-interfaces

Level

 WARNING

Raised if…​

…​SIS resource adaptor entity configuration properties related to enabled protocols, network interface properties for which the SIS does not support active reconfiguration, or the network routing table have been changed while the SIS instance is active (see Reconfiguring a SIS Instance). The SIS instance must be deactivated and reactivated for changes to configuration properties not supporting active reconfiguration to take effect.

Cleared if…​

…​the SIS instance is deactivated, and when it returns to the INACTIVE state.

Example

2011-09-30 12:30:01.000  Warning [rhino.facility.alarm.manager]  Alarm 101:153983946945:5 [RAEntityNotification[entity=sis],active-reconfiguration,network-interfaces] was raised at 2011-09-30 12:30:01.000 to level Warning
        Configuration changes made to the protocol support, network interfaces, or routing table will not take effect until the SIS is deactivated and reactivated

can’t connect

Alarm Message

Lost connection to backend host:port

Type

 noconnection

Instance ID

 _host:port_ of backend

Level

 MAJOR

Raised if…​

…​the SIS instance cannot establish a connection to a suitable backend process at the specified host and port address, or if an existing connection is lost at any time.

Cleared if…​

…​a connection to a suitable backend process at the specified host and port address can be (re)established.

Example

2011-09-30 12:30:01.000  Major   [rhino.facility.alarm.manager]   Alarm 101:153983946945:6 [RAEntityNotification[entity=sis],noconnection,signalware:10222] was raised at 2011-09-30 12:30:01.000 to level Major
        Lost connection to backend signalware:10222

external address

Alarm Message

Address address in external platform external-platform-name has failed

Type

 externalplatform

Instance ID

 _external platform name_/_address_

Level

 MINOR

Raised if…​

…​an external address of an external platform has failed.

Cleared if…​

…​the external address is detected to have recovered.

Example

2011-09-30 12:30:01.000  Minor [rhino.facility.alarm.manager]   Alarm 101:153983946945:7 [RAEntityNotification[entity=sis],externalplatform,VPN/SccpAddress[type=c7,ri=pcssn,pc=2,ssn=166]] was raised at 2011-09-30 12:30:01.000 to level Minor
        Address SccpAddress[type=c7,ri=pcssn,pc=2,ssn=166] in external platform VPN has failed

external addresses

Alarm Message

ALL addresses in external platform external-platform-name have failed

Type

 externalplatform

Instance ID

 _external platform name_

Level

 MAJOR

Raised if…​

…​all external addresses of an external platform have failed.

Cleared if…​

…​at least one external address of the external platform is detected to have recovered.

Example

2011-09-30 12:30:01.000  Major [rhino.facility.alarm.manager]   Alarm 101:153983946945:8 [RAEntityNotification[entity=sis],externalplatform,VPN] was raised at 2011-09-30 12:30:01.000 to level Major
        ALL addresses in external platform VPN have failed

audit failed

Alarm Message

Audit failed. To clear this alarm, check SIS configuration and retry audit.

Type

 sis.audit

Instance ID

 _n/a_

Level

 WARNING

Raised if…​

…​an audit failed.

Cleared if…​

…​a subsequent audit passes successfully.

Example

2011-09-30 12:30:01.000  Warning [rhino.facility.alarm.manager]   Alarm 101:153983946945:9 [RAEntityNotification[entity=sis],sis.audit,] was raised at 2011-09-30 12:30:01.000 to level Warning
        Audit failed. To clear this alarm, check SIS configuration and retry audit.
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SIS Version 3.1.0